All Collections
Work Orders
Work Orders. General information
Work Orders. General information
Basic order information
Amalia avatar
Written by Amalia
Updated over a week ago

Work Orders are the key elements of the Orderry workflow.

Enter all crucial information about the client, his or her device, and the breakdown details into Orderry orders. You create an order for each device you accept. This way, you create several orders with detailed information for each device, if the single client brings multiple devices.

Also, you can create several order types with different forms and initial statuses.

For instance, the “Smartphone” order type exposes the “Graphic key” field, while the “Laptop” order type doesn't. At the same time, “Repair” orders may include the breakdown details, while “Rental” ones have the fields for client information.

You can also configure service forms with your order types:

  • Paid order;

  • Warranty order;

  • Corporate order;

  • Fieldwork order;

  • Online application.

Orderry enables you to switch the order type anytime.

Note: if the current order status is not available, you will need to select one of the available statuses.

Consider the following situation: the client calls you to discover the details of your offer. You create an “Application” order. Then the client decides to choose your services. You now can change the order type to the one your client requires. That’s why it’s essential to be able to change the order type anytime you need it.

Use order statuses to build an order lifecycle and monitor the employee work on each order phase.

You can find the “Event feed” in your orders. It contains entries with the following data:

  • Date and time of the event;

  • Event description;

  • An employee who created an event (on hover).

Whether it's and order status changes or adding a comment, you'll see an entry for each event in the feed.

Add comments, attach images and documents to your orders. Send messages, print documents, and create tasks right on the order page with Orderry. Our system optimizes your workflow and makes it more convenient.

Orderry orders table has a flexible view format you can configure. Sort and filter your orders by specific fields. You can search your orders several ways in Orderry:

  • Barcode scanner search. Every order receives a unique barcode upon creation;

  • By order identifier (three characters);

  • By specific fields (order number, Client, product).

Transfer your orders between locations and apply bulk actions. These include but are not limited to the following:

Did this answer your question?