Orderry enables you to perform client returns for your orders and sales.

Client returns work only with closed Orders / Sales and may indicate the following details:

  • The Warehouse for returning products

  • The Cashbox for deducting funds or making a debt payment (i.e. we owe a client).

Remember: the client return operations transfer your products back to warehouses, while the product entry in the order stays unchanged, and you cannot edit or remove it. With that said, use client returns only when actually returning funds to the client, not when trying to edit the closed order.

We recommend you to create new orders instead of continuing work in the closed orders for more accurate statistics and avoid confusion in the payroll calculation.

You can see all your created client returns on the “Finance > Client returns” page.

Filter your client return entries with the following options:

  • Period. Filter your client returns by the creation date;

  • Document types. Filter your client returns with the “Orders”, “Sales”, and “All” options.

Hit the “Apply” button to confirm filtering options and view the filtered entries.

Click the return number to open a dialog window. Here you can see the client return information:

  • Client data

  • Destination warehouse for a returned product

  • Payment (if available)

  • An employee who created a return

  • Works and products list for the selected client return

  • Return cost

  • Comment.

Press the “More” button to remove the return. 

Note: you need to remove the associated payment to remove the client return.

Remember: The system adds a “Client return” entry in the payroll report and automatically recalculates the payroll sum if the employee has a payroll entry for the returned product or service.

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