Sent SMS Report
Learn how to find SMS usage and how it’s calculated
Amalia avatar
Written by Amalia
Updated over a week ago

You can find when to whom, and how many SMS have been sent on the Reports > Marketing > Sent SMS page.

To generate the report you need to choose only the Period parameter and click on the Apply button.

The report shows the date and time of sending an SMS, its delivery status, phone number, text, and a number of parts.

At the footer of the table, you can see the total number of SMS sent during the reporting period.

There 5 possible delivery statuses for SMS: Delivered, In progress, Not sent, Unknown, and Declined.

  • Delivered means that the SMS was delivered to the recipient successfully

  • In progress means that the SMS is being processed and its status will change to Delivered, Not sent, or Declined in a short time.

  • Not sent means that the message was not delivered. The main reasons for the failed delivery: the waiting period has expired (the subscriber was unavailable), the black list of the operator, blocking the SMS reception by the subscriber.

  • Declined means that the message was not delivered. The main reasons for the failed delivery: blacklists, stop words in a text, unregistered SMS sender's name

  • Unknown means that the delivery status was not received due to an error on the operator’s side.

To get the exact reason for this or that status, contact the support of the SMS gateway you are using. When requesting, be sure to indicate the specific subscriber number and the time the SMS was sent.

Note: Sent SMS are written off from the balance regardless of the status.

You can also customize how columns are displayed in this report. Just click on the gear button and tick the required columns.

Like most reports in Orderry, the Sent SMS report can be printed or exported to a PC as an Excel file.

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