VoIP integration will allow you to:
record calls and analyze your managers’ performance
track all incoming, outgoing, and missed calls
increase the communication quality with the help of an incoming call card that shows the client's name, phone number, and status of their work order/request
view reports of incoming and outgoing calls for any period of time.
Automatic SMS, Telegram, and email notifications will allow you to:
Read more about the features and how to connect VoIP and configure automatic SMS notifications in the following articles.