You can now leave notes for your colleagues in chats – clients can't see them. Write down what you've agreed with the client or anything worth keeping in mind, and this information will stay in the chat, even if it's reassigned to another employee.

To write a note, select the Note mode in the message field. The field will be highlighted in color, and the mode won't reset after sending: to go back to regular messages, switch it manually. This way, you won't send the client something meant for your colleagues.

In the chat history, notes appear among the messages. They're highlighted in the same color, with the Note label, the author's name, and the time shown above each one. Only employees with access to the chat can see them. If the last item in a chat is a note, you'll see this in the chat list. However, the chat's status and position in the list won't change.

Learn more about working with chats in the Knowledge Base.

Still have questions? Message us in the support chat – we’re always happy to help.