An employee with access rights to the Chats section can select a specific chat to link to an existing client or create a new client.
How to create a new client in Chat?
To create a new client, click on the client binding button, a modal window appears in which you can choose to create a client.
Please note that you can only attach one client. You can unlink a client from the chat by clicking on More and then clicking the Unlink button.