Chats – allows you to see the Chats page and work with connected chats.
Calls – allows you to see the Calls page, which contains a report on all calls, listen to and download calls (if integration is configured and turned on).
Find out what each employee access right in the Chats and Calls block is responsible for
Chats – allows you to see the Chats page and work with connected chats.
Calls – allows you to see the Calls page, which contains a report on all calls, listen to and download calls (if integration is configured and turned on).