RObot in chat is your assistant who is always ready to help you find an answer or resolve a question quickly.
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Instant answers: RObot knows everything about products and services, so it can immediately answer your questions using articles from our Help Center.
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24/7 assistance: The bot answers your questions in seconds, regardless of the time of day or day of the week.
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Quick access to information: The bot instantly finds the answers you need as an alternative to searching through articles on your own, saving you time.
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Complex queries: If you need more details, RObot will pass your request to a specialist so that you get the right answer.
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Continuous learning: RObot gets smarter with every interaction, improving the accuracy of its answers.
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RObot is available on any plan. It is enabled as soon as you send a message to the Support Team.
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RObot will always handle your first support chat request. After the first response from the bot, you have the option to continue the conversation with the bot or choose the option to communicate with an agent by clicking the Connect to an agent 👤 button.

If you have a Business plan or higher, you can switch to a member of the support team from the very first bot answer by clicking the No, thank you, please connect me to a specialist button.

While chatting with the bot, it may ask you to select the type of request that best describes your issue to better understand the problem and pass it on to a specialist who will help you. This will allow the support team to provide you with a more accurate and fast response, as they will immediately understand what you need help with.