Recording and Sending Videos in Chats in the Mobile App
Text and photos aren’t always enough to explain things to your clients — sometimes you just need a video. And now you can! With the latest Orderry Mobile App update, you can quickly record and instantly send videos directly in Chats.
Simply tap the attachment button and choose Record Video. Currently, videos can be up to 1 minute long. Need more than 1 minute? No problem — record several clips one after another and send them together in a single message.
In addition to recording in the mobile app, you can also send videos as attached files. This option is available in both the mobile app and the Orderry web version. The following formats are supported: .mp4, .mov, .m4v, .webm, .mkv. Keep in mind that each channel has its own maximum file size limits:
Instagram and Facebook: up to 25MB
WhatsApp by Twilio: up to 16MB (.mp4 format only)
Telegram Bot: up to 20MB
You can already send videos in the web version of Orderry. To record and send videos in the mobile app, make sure you have the latest version installed. If you haven’t downloaded the app yet, get it from the App Store or Google Play.
Sending Automated (Transactional) Notifications via Chats
Automated (transactional) notifications let you send messages to clients based on events in Orderry—such as creating a new inquiry, confirming a booking, or changing an order status. Until now, these notifications could only be sent via SMS or Email. But today we’re excited to announce a feature many of users have asked for: you can now configure automated notifications to be sent through Chats!
Go to Settings > External Notifications, open an existing notification or create a new one, and enable the option “Try to send via the contact’s latest chat first.”
Depending on the selected event and sending time settings, Orderry will first check if the client has an active chat (chat activity depends on the communication channel—for example, 7 days for Instagram, 24 hours for WhatsApp, etc.). If an active chat is found, the notification will be sent there.
If there’s no active conversation, the notification will be sent via your connected SMS or Email gateway.
⚠️ Please note: sending large volumes of identical notifications from non-business accounts may result in restrictions or blocks imposed by messengers and social networks. While we do not limit this option on our side, we have to warn you.
If needed, you can use the step-by-step guide to set up notifications for your clients.
Replying to Specific Messages in Incoming Chats
If a client replies to a specific message, comment, or story you sent, this will now be displayed accordingly in Chats in Orderry.
If you have any questions, suggestions, or feedback about this update, please contact us in Support Chat.