The “Chats” section in the Orderry Mobile App is a convenient tool for daily communication with clients right from your smartphone. Just like in the web version, you can view all active and archived chats, filter them by the necessary parameters, search for messages, reply to clients, send files, or send photos taken directly from your phone.
In this article, you will learn how to work with chats in the app: how to find the right conversation, quickly respond to new messages, change the assigned employee, or archive completed conversations. Everything you need to stay in touch with your clients — even on the go.
How to work in the “Chats” section?
Click on the chats icon to go to the section. Here you will find a list of all chats. You can also switch between unassigned chats and chats assigned to you.
The chat list displays the date and time of the last message, as well as the name of the assigned employee (if any). If the client's last message has not yet been answered, a gray dot indicator appears in the corner of the chat.
On the chat page, you can perform the following actions:
Search for the desired chat/message. To do this, simply click on the search field and enter your search query.
The search works the same as in the web version - chats where matches are found by contact name, nickname, or phone number are displayed first. Below are individual messages that match the text. Clicking on a message will open the chat with the focus on that message.
Filter chats. You can filter active or archived chats by channel, assigned employee, and tags. Click on the filter icon and set the desired parameters, after which only chats that match the selected parameters will be displayed in the channel list.
Working in chat
To send a message:
Open the desired chat.
Enter text in the input field.
Click the send button.
You can also send files — the same formats and restrictions are available as in the web version. In addition, in the mobile app, you can take a photo directly from your smartphone and instantly send it to the chat.
Each incoming and outgoing message is displayed at the top with the date and time (or just the time if the message was received today) and the name of the employee who sent the message.
In an open active chat, you can:
archive it;
change the assigned employee.
The following actions are available in an open archived chat:
move the chat back to active;
change the assigned employee.
To do this, simply open the desired chat, click on the three dots in the upper right corner, and select the action you want.
Setting up notifications for new messages
To enable push notifications for new messages in chats, go to Settings > Notifications > Chats and enable the desired options:
Assigned to me — you will receive push notifications for new messages in chats assigned to you.
Unassigned — you will receive push notifications for new messages in chats without an assigned employee.