There are currently three WhatsApp integrations available in Orderry. Let's take a look at how they differ and what features each one offers.
Integration for client notifications
Basic WhatsApp integration is a free tool for sending notifications. To use it, you need to have WhatsApp installed on your computer.
This integration is one-way: you can send a message to a client using a notification template or edit it before sending. After that, the WhatsApp app opens on your computer, and the message is sent directly from there. You can then continue the conversation in the WhatsApp app itself.
Important:
the client cannot reply to you through the system, only in the WhatsApp application;
history of further correspondence is not stored in Orderry — it also remains only in WhatsApp.
Integration for chatting with clients
Integration with WhatsApp by Twilio allows to have full-fledged two-way chats with clients. It is paid, but offers significantly broader capabilities.
How it works:
the client texts the number connected in the integration;
messages automatically appear in the “Chats” section in Orderry;
the entire correspondence history is stored in the system;
you can initiate a dialogue yourself;
communication takes place in two-way mode directly in the system.
Additional features:
AI transcription of voice messages;
display of contact information in the chat;
ability to create documents (orders, bookings, inquiries, etc.) directly from the chat;
use of templates during communication, not just for initiating the first message;
chat tags for convenient work.
🔎 Everything about how chats work.
Simply put: basic integration only allows you to send the first message to the client. Integration via Twilio provides full two-way communication within the system.