We've significantly updated the Messages section in the Orderry mobile app for iOS and Android. You can now do most of what was previously only available in the web version.
This update is helpful for managers and anyone who talks to clients on the go, on site, or away from their desk. You'll know right away which chats need a reply, see everything a client sends, and have all their information at hand.
Here's what's new:
the option to start a conversation with a client;
message reactions and replies;
new statuses, tabs, and filters;
chat details;
client details and documents right in the chat.
Start a conversation with a client
Now, just like in the web version, you can start a new chat with a client right from the mobile app – no need to wait for them to message you first. It's handy when you need to remind them of a booking, clarify details, or let them know their order is ready.
In the chat list, tap the + button.
Select the channel you want to write in. You can start a conversation in channels that work with phone numbers.
Select a contact or create a new one. If the contact has several phone numbers, select the one you need.
Write your first message or select a template, then send it.
If a chat with this number already exists in the selected channel, the app opens it, so there won't be any duplicates. The new chat appears in the list only after the first message, and the contact is linked to it automatically.
Message reactions and replies
Reactions, quotes, comments on posts, stories, and locations now also appear in the mobile app.
Reactions. Under a message, you can see the client's reaction and yours. To add, change, or remove a reaction, tap and hold the message. Reactions are available on Instagram and in Telegram Bot.
Replies with quotes. If a client replied to a specific message, you'll see a quote above their reply. Tap it to jump to the original message. In Telegram and Telegram Bot, you can also reply with a quote: tap and hold a message and select Reply.
Chats now also show:
comments on posts from Instagram and Facebook – along with the post itself. To reply, tap and hold the comment and select Reply. Your reply will appear under the post, so everyone will see it;
Instagram stories – replies to your stories and mentions in clients' stories. Tap the tile to open the story while it's still available;
locations from WhatsApp via Twilio and Telegram Bot. Tap a location to open it on the map.
If a channel doesn't pass on the message content, for example, a disappearing photo on Instagram, you'll see a note about it.
New statuses, tabs, and filters
The chat list now shows at a glance what stage each conversation is at. A status badge appears before the client's tags:
New – the client has just written;
Reply needed – the client is waiting for your reply;
Replied – you've already replied to the client;
Completed – the conversation is over.
Unread chats are still marked with an indicator.
Quick list selection. Instead of the All / My / Unassigned switch, just tap the list name at the top of the screen and select All chats, My chats, or Unassigned chats. You'll only see the lists your role allows.
New tabs. Three tabs have been added above the chat list:
All – all chats that match the selected filters;
Unread – only unread chats;
Unanswered – chats with the New and Reply needed statuses, so you can see right away who needs a reply.
New filters. Instead of the Open / Archived switch, the filters now include:
Status – select one or more statuses. By default, Open chats are shown: New, Reply needed, and Replied;
Spam – Exclude spam (default) or Only spam.
Filters by channel, employee, and tags work as before, and your saved filters will be kept after the app update.
Chat details
The channel, status, tags, and client contacts are now all in one place. Tap the client's name at the top of the chat or select Details in the three-dot menu. Here you can:
change the chat status to Reply needed, Replied, or Completed;
add or remove tags – now also available in the mobile app (up to 3 tags per chat);
copy the client's nickname or phone number, call them, or open their Instagram or Telegram profile.
Client details and documents in the chat
Client information and documents are now at hand right in the chat, without switching to the web version. A Chat / Client details switch has been added at the top of the chat. On the Client details tab, you'll see the linked contact's card and their active documents: inquiries, orders, estimates, and bookings. From here, you can:
link a contact to the chat if it isn't linked yet, or unlink it by swiping the card;
open the contact's profile or any of their documents;
create a new inquiry, order, estimate, or booking – the client from the chat will already be selected.
You'll only see the documents you have access to.
To use the new features, update the Orderry mobile app to the latest version in the App Store or on Google Play. Learn more about how to work with chats in the mobile app in our Knowledge Base.
If you have questions or ideas on how to make chats even more convenient, message our support team – we're always happy to hear your feedback.