In Orderry, you can configure the automatic sending of feedback requests to your clients.

First, you need to set up a notification template so that you can send requests automatically or manually, and clients can follow a link in the message to give feedback.

1. Navigate to Settings > Notifications > Templates.

2. Click the + Template button if you want to add a new template or click on the name of an existing one to edit it.

The text of the message template can be any, but it must contain the {Client Feedback URL} or {Client Feedback QR Сode} variables. These variables form a link for clients.

E.g., "Please rate the quality of our services {Client Feedback URL}"

1. Click the + Notification button in the "For clients" section.

2. Select the "Order status changed to" event and the status.

3. Specify the type of notification: SMS or Email.

4. If necessary, set up a delayed sending.

5. Select a notification template.

After a work order is updated to the specified status, the client will receive a message containing a unique link for feedback.

By following the link, the client will see the name and logo of your company, as well as the form to rate or leave feedback. The rating system will depend on your settings.

Orderry has 3 rating systems for collecting customer feedback: a 5-point system, a Like/Dislike system, and Index NPS. Let's have a closer look at the settings of each of them.

This system is available in all subscription plans.

To enable this system go to the Settings > Marketing page. In the "Customer feedback" section select the "5-point scale" type and click the "Apply" button.

Click the "Settings" button and fill in the Heading, Subheading, Question and Clarifying question for score fields. Please note that the "Question" and "Clarifying question for score" fields are mandatory, as this text will be displayed in the rating form.

The Business and Enterprise plan users can set up an "Answer to the score". To do this, tick the checkbox.

Next, you need to specify the message displayed depending on the client's rating.

E.g., if the rating is "1-3 points", you can answer that you will contact the client soon to solve the issue. If the rating is "4-5 points", you can request the client to leave a review via the link to your website/Google Maps/Facebook, etc.

If you have multiple locations or want to collect reviews on different platforms, such as your website, we recommend using the Linktree service. It allows you to add one universal link to your message after receiving a review.
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This link leads to the Linktree page, where you can place separate links to Google Maps for each location, your website, or other resources. This way, your customers can easily find the right location or platform to leave a review, making the process as convenient as possible for them.

Click the Preview button to see what the feedback form will look like for the client. Next, click the Save button.

Done! Now you can send this form to your clients using the {Client Feedback URL} variable to get ratings and feedback.

You can view your customer feedback in the Work Order Event Feed, the Customer Feedback report, or the Business Insights mobile application. You can also see the current average company rating and its comparison with the previous month in the Manager Dashboard.

This system is available in the Business and Enterprise subscription plan.

To enable this system go to the Settings > Marketing page. In the "Customer feedback" section select the "Like / Dislike" type and click the "Apply" button.

Click the "Settings" button and fill in the Heading and Subheading fields. Specify the customer's response values — "Like" or "Dislike" and fill in the Question and Clarifying question for score fields. Please note that the response values, "Question" and "Clarifying question for score" fields are mandatory, as this text will be displayed in the rating form.

Below you can configure an "Answer to the score". To do this, tick the checkbox.

Next, you need to specify the message displayed depending on the client's rating.

For example, if it’s a "Dislike", you can answer that you will contact the client soon to solve the issue. If the rating is "Like", you can request the client to leave a review via the link to your website/Google Maps/Facebook, etc.

If you have multiple locations or want to collect reviews on different platforms, such as your websites, we recommend using the Linktree service as described above.

Click the Preview button to see what the feedback form will look like for the client. Next, click Save.

Done! Now you can send this form to your clients using the {Client Feedback URL} variable to get ratings and feedback.

You can view your customer feedback in the Work Order Event Feed, the Customer Feedback report, or the Business Insights mobile application. You can also see the current average company rating and its comparison with the previous month in the Manager Dashboard.

This system is available in the Business and Enterprise subscription plan.

To enable this system go to the Settings > Marketing page. In the "Customer feedback" section select the "Index NPS" type and click the "Apply" button.

Select the “NPS Index” option and fill in the Heading, Subheading, Question, Scale description and Clarifying question for score fields. Please note that the "Question", "Scale description" and "Clarifying question for score" fields are mandatory, as this text will be displayed in the rating form.

Below you can configure an "Answer to the score". To do this, tick the checkbox.

Next, you need to specify the message displayed depending on the client's rating.

For example:

If you have multiple locations or want to collect reviews on different platforms, such as your websites, we recommend using the Linktree service as described above.

Click the Preview button to see what the feedback form will look like for the client. Next, click Save.

Done! Now you can send this form to your clients using the {Client Feedback URL} variable to get ratings and feedback.

You can view your customer feedback in the Work Order Event Feed, the Customer Feedback report, or the Business Insights mobile application. You can also see the current average company rating and its comparison with the previous month in the Manager Dashboard.