In today's interconnected world, maintaining a strong connection with your clients is paramount. Recognizing that most prefer communication through messengers, we're excited to introduce the beta version of the new Chats module, now featuring integrations with Facebook and Instagram!

For users on the Startup pricing plan and above, linking your Facebook and Instagram business pages is a breeze. In just a few minutes, you can configure employee access and start responding to customer messages directly in Orderry with the new Chats module.

Whether you have one or multiple business pages on Facebook or Instagram, effortlessly link them to your Orderry account as separate channels. Navigate to Settings > Chats to streamline all client messages from various pages in one central Chats section, simplifying access and channel management for your team.

Learn how to connect your Facebook and Instagram accounts and link your business pages as new channels.

Once your Facebook and Instagram pages are linked, new incoming messages are neatly displayed on the Chats page, easily accessible from the left-side menu. Chats are categorized into Open and Closed, with icons indicating whether they're from Facebook or Instagram and specifying the page.

Each chat allows responses of up to 1000 characters. Managing conversations is a breeze – close a chat with one click when a discussion concludes and reopen it just as easily if needed.

Wondering about integrating Facebook and Instagram with Orderry if you're already using other communication services? The answer is a definite yes. Meta allows you to connect pages to different services. The only limitation is connecting one business page to one Orderry account.

If there's no client interaction for more than 7 days, initiating a conversation through Orderry won't be possible. In such cases, a notification guides you to use a direct link to Facebook or Instagram. Once the client responds, seamlessly resume communication through Orderry with a click.

Also, keep in mind that messages received before connecting your business pages to Orderry won't appear here.

We're actively working on enhancements for Orderry Chats to elevate your experience. Here's a preview of upcoming features:

Before all these exciting updates, we're eager to hear your thoughts. Your feedback is invaluable, so share your opinions in the comments below or reach out to our Support Team via chat. We can't wait to engage with you!