Sometimes, in order to effectively resolve a problem or provide better support, Customer Support specialists need to have access to your account. However, your privacy is always our priority. That's why we've developed a secure way to manage access to your account.
How to grant access
1. Go to Settings > General.
Important: only employees with access to the company's general settings can edit these settings. You can read more about User Access Permissions in the Settings block here.
2. In the Security section, find the Support access option.
Tick the Allow access checkbox and click Save.
Done! Now, our Customer Support can help you better and faster, while maintaining your privacy.
How to disable access
To disable access, uncheck this option by simply clicking on the checkbox and save the settings.
Please note that access is enabled by default.
With this new setting, you can control who has access to your account. Turn it on when you need it and off when you don't need it anymore.